Return Policy Overview
Solsticeva offers a straightforward returns policy for our swimsuit four-piece sets to ensure customer satisfaction. You may return items within 30 days of delivery for a refund or exchange, provided they meet our conditions. This policy covers defects or mismatches but excludes items damaged by customer misuse. Initiate returns through our website or by contacting [email protected]. We aim to process requests within 5-7 business days. By shopping with us, you agree to these terms, designed to uphold quality and trust in the Solsticeva brand.
Eligibility for Returns
To be eligible for a return, your Solsticeva swimsuit four-piece set must be unworn, unwashed, and in original packaging with tags attached. Returns are accepted for reasons like sizing issues, defects, or wrong items shipped. Proof of purchase, such as an order confirmation, is required. Unfortunately, we cannot accept returns for customized sets or items purchased through third-party retailers. If you have questions about eligibility, email [email protected]. We evaluate each case individually to ensure fairness and compliance with our policies.
Timeframe for Returns
You have 30 days from the delivery date to return your Solsticeva swimsuit four-piece set. This window allows ample time for inspection and decision-making. Returns initiated after this period may not be accepted, except for manufacturing defects, which have a 60-day coverage. Please note that the return process must be completed within the timeframe, including our receipt of the item. Contact [email protected] if you need an extension due to exceptional circumstances. We designed this policy to balance flexibility and operational efficiency.
How to Request a Return
To request a return for your Solsticeva swimsuit four-piece set, log into your account on our website and navigate to the “Returns” section, or email [email protected] with your order number and reason. We will provide a return authorization number and instructions within 1-2 business days. Do not ship items without this authorization, as it may delay processing. Include all original items and packaging when returning. We recommend using a trackable shipping method for security. Our team is here to guide you through each step for a hassle-free experience.
Return Shipping Instructions
When returning a Solsticeva swimsuit four-piece set, use the prepaid return label provided by us for defective or incorrect items. Otherwise, customers are responsible for return shipping costs. Pack the items securely in the original box to prevent damage during transit. Include the return authorization form inside the package. We advise using a tracked and insured service to avoid loss. Once we receive the return, we will send a confirmation email. For questions, contact [email protected]. Following these steps ensures timely processing and resolution.
Refund Processing Details
After receiving your returned Solsticeva swimsuit four-piece set, we will inspect it within 3-5 business days. If approved, refunds are issued to the original payment method and may take 5-10 business days to appear in your account. Shipping costs are non-refundable unless the return is due to our error. For exchanges, we ship the replacement once the return is verified. You will receive email updates throughout the process. If you have not received your refund after 10 days, email [email protected]. We strive to handle refunds promptly and transparently.
Conditions for Accepted Returns
Accepted returns for Solsticeva swimsuit four-piece sets require the items to be in resalable condition: free of stains, odors, or alterations. Tags and original packaging must be intact. We may deny returns that do not meet these standards or show signs of wear. For defective products, we may request photos for assessment. By returning items, you agree to these conditions. If unsure, contact [email protected] before shipping. This policy helps us maintain quality and offer fair solutions to all customers.
Items Not Eligible for Return
Certain items are non-returnable, including swimsuit four-piece sets that have been worn, washed, or damaged by the customer. Additionally, final sale items, gifted products without proof of purchase, and customized sets cannot be returned. We do not accept returns for items bought from unauthorized sellers. If you receive a defective product, it is covered under our warranty instead. For clarification, email [email protected]. Understanding these exclusions helps avoid misunderstandings and ensures a smooth returns process for everyone.